❓ Frequently Asked Questions
pinup Q&A — All answers in one place
From withdrawals to bonus terms, security, and technical issues — find detailed answers to all your common questions about pinup right here.
Various questions come to mind when using pinup — especially when you are using a feature for the first time or have run into a problem. On this page we have divided the most frequently asked questions into five important categories and provided direct, reliable answers. See the questions below to learn more about withdrawals, device issues, security, bonus terms, and slot games.
Money Withdrawals
Yes, withdrawal requests can be made on pinup 24 hours a day, 7 days a week. Whether it is late at night or during Eid holidays — after submitting a request, the money generally reaches your bKash, Nagad, or Rocket wallet within 15 minutes to 2 hours. For bank transfers, it may depend somewhat on the bank's own working hours.
It is normal for a withdrawal request to remain in 'Pending' status right after it is submitted. Once pinup's payment team completes a brief verification process, the status changes to 'Approved' or 'Processed'. Under normal circumstances this verification is completed within 15 minutes to 2 hours. If it takes longer, please contact live chat.
No, for security reasons withdrawals can only be made to the bKash, Nagad, or Rocket number that is registered in your own name and linked to your pinup account. Sending money to a third party's wallet is not possible. This is to ensure the safety of your funds.
The minimum withdrawal amount on pinup is ৳1,000. The system does not accept withdrawal requests below this amount. For deposits the minimum is ৳300 — this limit applies to all payment methods.
Device & Technical Issues
Clear your browser's cache and cookies — this is the most effective first step. In Chrome, go to Settings → Privacy and security → Clear browsing data and select 'Cached images and files' and 'Cookies'. Then restart the browser. If the problem persists, try a different network (mobile data versus Wi-Fi).
On Android, open Chrome and go to pinup.beer, then tap the browser menu (three dots) and select "Add to Home screen". On iPhone, tap the share icon at the bottom in Safari and select "Add to Home Screen". This creates an app-like icon so you do not have to open the browser each time.
Yes, pinup's games are optimized for mobile browsers. All types of slots, fishing games, and live casino games run smoothly on updated versions of Chrome or Safari. For the best experience, ensure you have a stable internet connection and keep your browser up to date.
If the connection drops, the data for your round is saved on the game server. When you reconnect and return to the site, the incomplete round is either completed automatically or can be continued from where it left off. There is no risk of losing bet money because of this — the system records results server-side.
Security & Privacy
Always verify the pinup.beer domain in your browser's address bar and check that the URL starts with https:// (a padlock icon). Be cautious of fake domains that look similar, such as pinup-bd.net, pinup-login.xyz, and so on. Never log in through a third-party link — always type the address directly.
Yes, pinup uses SSL (Secure Socket Layer) encryption technology. Your data is encrypted during transmission so third parties cannot read it. Payment information is processed through verified gateways and all data is stored on secured servers.
Change your password immediately. If you cannot, contact live chat or email [email protected] to request a temporary account lock. Then change the password on your email account as well. Never share your details with anyone — pinup support will never ask for your password.
Use at least 12 characters — a mix of uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your own name, date of birth, or simple words as a password. Do not use your pinup password on any other site — keep a separate unique password for each account.
Bonus Terms & Conditions
Simply open a new account on pinup and make your first deposit — a 120% bonus is added automatically, up to a maximum of ৳10,000. For example, if you deposit ৳1,000 you will receive a ৳1,200 bonus and your total balance will be ৳2,200. The bonus is activated with a minimum deposit of ৳300.
A wagering requirement is the total amount you need to bet before you can withdraw bonus funds. On pinup it is 20x, and it is calculated only on the bonus amount — not on the deposit. For example: if you receive a ৳1,200 bonus, you must place ৳1,200 × 20 = ৳24,000 in bets before winnings from the bonus can be withdrawn.
Yes, all bonuses have a set expiry period. If the wagering requirement is not met before it expires, the unused bonus is removed from the balance. The specific expiry information is shown in your account when you receive the bonus — try to meet the requirements on time.
Yes, after receiving a bonus you can cancel it before completing the wagering requirement. In that case the bonus will be cancelled entirely and only your original deposit amount will remain in your balance. Contact the support team via live chat to cancel a bonus.
Slot games generally contribute the most toward meeting wagering requirements. Live casino, fishing, and certain table games may count partially or at a different rate. For specific details, check the terms and conditions section of your bonus offer or ask the support team.
Slots & Jackpots
In a progressive jackpot, a small portion of each bet is added to the pool. The more players that play, the larger the prize grows. When a specific condition is met (such as a special combination or a random trigger), anyone can win the entire jackpot at once. After the jackpot is won, the pool starts again from zero.
With a limited budget, choosing low-volatility slots is wise. These games pay out small wins frequently, allowing you to play for a longer time. Check the minimum bet amount per spin and choose a game where you can play at least 50–100 rounds. Try new games in demo mode first.
RTP (Return to Player) is a theoretical figure that indicates what percentage of total money wagered the game returns over a long period. It is an average statistic — results in any single session can be completely different. A higher RTP means the game returns comparatively more over the long run, but every spin is completely random.
Volatility is the risk level of a game. High volatility means fewer but larger wins — suited for a bigger budget. Low volatility means frequent small wins — good for a limited budget. Medium volatility balances both. Choose a game with the right volatility based on your budget and playing style.
Free spins are generally earned in two ways: naturally within the game (as an in-game bonus feature when a certain number of scatter symbols appear) or through the casino's promotional offers. In-game free spins usually include additional multipliers or special features that increase the chance of a big win.
Have more questions? We are ready to help
If you do not find your answer here, pinup's support team will help you directly — in Bengali and English, 24 hours a day, 7 days a week.